We take pride in following strict procedures to ensure the best treatment for your laundry. However, if you are unsatisfied with your laundry experience, please file a complaint with us within 5 days of receiving your cleaned items. We appreciate your feedback and will address your concerns promptly.

We do our best to take good care of your items when cleaning them. However, we are not able to be responsible for things like color fading, shrinking, or damage to delicate fabrics. We also can't take responsibility for any small items like buttons or valuables that might be on your clothes.

*Curtains might become brittle over time, and we are not able to be responsible for any tears, stains, or damage to them. Customers are advised to inspect your items upon receipt and report any concerns promptly. The Curtain Consent Form must be read and agreed to before confirming the use of our service. You will be informed of the operational risks associated with curtain cleaning services, including tears, shrinkage, and potential pre-breakage and post-washing damages.*

Our promised timing estimates are provided for reference purposes only. While we strive to meet these service timings, V Clean Laundry shall not be held responsible for any delays that may occur in the process of delivering our services.

Please let us know about any lost or damaged items when you collect your laundry. Once this collection period is over, we won't be responsible for any missing or damaged items. Our compensation policy is limited to either 5 times the cost of your laundry service of the particular said lost / damage item with v clean laundry or RM500, whichever is lower.

Customers can bring back any cleaned item for re-cleaning if there's a valid reason, but this can only be done up to two times. Contact us before returning any cleaned item for re-cleaning.

We might put a small barcode or tag in a discreet spot on your items. These barcodes and tags help us keep track of your items and provide better service.