Delivery Terms & Conditions

1. Our delivery service is fulfilled by a third-party on-demand provider. As such, delivery fees are chargeable and calculated as a two-way trip, based on the estimated cost obtained during the initial pickup.
   
2. Delivery charges may vary depending on factors such as time of booking, distance, location, and weather conditions, as these factors influence real-time pricing set by the third-party provider.
   
3. Customers are eligible for free delivery if the total delivery fee meets the specified threshold, which is determined based on the quoted 2-way delivery cost at the time of booking.

Spend Thresholds to Enjoy Free Delivery
Delivery Fee: RM15~19, spend RM200 and above.
Delivery Fee: RM20~24, spend RM250 and above.
Delivery Fee: RM25~29, spend RM300 and above.
Delivery Fee: RM30~34, spend RM350 and above.
Delivery Fee: RM35~39, spend RM400 and above.
Delivery Fee: RM40~44, spend RM450 and above.
Delivery Fee: RM45~50, spend RM500 and above.

We accept payments via bank transfer and QR Pay for online transactions. If you prefer to pay in person at our shop, we also accept cash, card, and QR Pay.

You can transfer the payment to our designated bank account. Kindly request the bank details from us if needed.

Alternatively, simply scan our provided QR code using your local banking app or e-wallet, enter the payment amount, and complete the transaction.

We do not accept cash on delivery for online transactions.

An additional fee of RM 20 will be imposed if the customer decides not to proceed with the service, on top of the delivery fee quoted.

Our promised timing estimates are provided for reference purposes only. While we strive to meet these service timings, V Clean Laundry shall not be held responsible for any delays that may occur in the process of delivering our services.

While we will make every effort to remove stains, we cannot provide a 100% guarantee. The success of stain removal depends on the type of stain and its duration. We will proceed with the cleaning process under these conditions.

All household items, leather, and suede garments are cleaned entirely at the customer’s own risk. We do not accept any responsibility or liability for any damage or fading.

We do our best to take good care of your items when cleaning them. However, we are not able to be responsible for things like color fading, shrinking, or damage to delicate fabrics. We also can't take responsibility for any small items like buttons or valuables that might be on your clothes.

*Curtains might become brittle over time, and we are not able to be responsible for any tears, stains, or damage to them. Customers are advised to inspect your items upon receipt and report any concerns promptly. The Curtain Consent Form must be read and agreed to before confirming the use of our service. You will be informed of the operational risks associated with curtain cleaning services, including tears, shrinkage, and potential pre-breakage and post-washing damages.*

Please report any lost or damaged items within three (3) days of collection. After this period, we will not be responsible for any missing or damaged items.

Our compensation policy is limited to either five (5) times the cost of the laundry service for the specific lost or damaged item with V Clean Laundry or RM500, whichever is lower.

*V Clean Laundry will not be liable for any damages incurred during the delivery of your items.

We shall not be responsible for any loss of buttons, ornaments, or any valuables left in the pockets or attached to the garments.

Any discrepancy in the count of items must be reported within 24 hours of delivery.

Articles unclaimed within three (3) months from the date of the bill shall be sold without further notice.

We reserve the right not to entertain any lost bill.

Customers may return any cleaned item for re-cleaning within three (3) days of collection if there is a valid reason.

However, this service is limited to a maximum of two (2) times. Please contact us before returning any item for re-cleaning.

We might put a small barcode or tag in a discreet spot on your items. These barcodes and tags help us keep track of your items and provide better service.